Can I schedule send messages to my subscribers?
Yes! You can set your messages to whatever schedule you’d like so that fans continue to receive a constant flow of media and content. This drives fan engagement and can mean the difference between a casual follower and a monthly subscriber.
Can I mass message my Subscribers?
Yes! You can include media with these messages as well and send them free or paid. You can even make custom lists and groups of subscribers to send or exclude content to, depending on your criteria as a creator.
How old do I need to be to join FanFix?
All fans and creators must be 18 years or older to create an account or use Fanfix. Fanfix is an 18+ platform designed for creators and their communities. Accounts that do not meet this age requirement are not permitted. If you’re not yet 18, you’re welcome to join once you reach the minimum age. This policy helps us maintain a responsible, secure, and brand-friendly environment for everyone on the platform. Our age requirement supports a trusted community where creators and fans can connect confidently within our community.
How old do I have to be to use Fanfix?
All fans and creators must meet our required age of 18 or older to use Fanfix. Anyone that doesn’t meet this requirement won’t be allowed to keep their account. Our team is happy to get your application to create or to sign up as a fan once you are 18 and older. This ensures that our communities thrive within our approach to brand-friendly and safe-for-work content.
How can I update my card/banking information?
All banking information must be updated directly in your Stripe account. You can access Stripe by going to Settings on the left hand side of your creator profile and select Transaction. Then click Go To Stripe. Once in Stripe, click on the avatar at the top, select ‘Fanfix App, Inc’ under payout details, and don’t forget to save your new banking/card info before exiting out.
Are there other payout methods I can accept instead of Stripe deposit?
At this time, all US and UK based creators can only receive payouts through Stripe. If you are based outside of these regions, please contact our support team and we’ll review available options.
Why is my payout delayed?
There are a number of reasons why you may not have received a weekly payout. It can be that our partner processor requires some additional documentation or that something is off with the information input on your account. Generally any account speed bumps are easily resolved. The most common reasons are: Issues with banking details Needing to update your SSN or business tax info in Stripe Our team is available to look into any creator payout delays to assist in getting them solved and active again. Any questions about this please login and contact Support via your Fanfix creator profile.
When are Creator payouts processed?
Monetized earnings are processed every Wednesday and usually take a couple of days to clear. Once sent they are typically deposited every Friday into your bank account. Some international regions have a slightly longer delay in processing funds (from 3 - 7 days), but we still offer weekly payout processing. Creators are welcome to adjust the day and interval at which their payouts occur.
How do I access my Stripe Account?
The first way to access your Stripe account is to log in directly through Stripe. They have an Express Connect app that allows you to login directly with them. The second way to access your Stripe is through your Fanfix Creator account. You can access Stripe by going to Settings on the left hand side of your Creator profile and select Transaction. Then click Go to Stripe.
How do I see my earnings?
On the left hand side of your creator profile you will click Insights and/or Analytics for your creator earnings and how they break down for each media type you have active.
How are payments processed for creators?
All Fanfix creator payouts are processed through our verified payment platform partner, Stripe. During the signup and onboarding process, you will be prompted to create a Stripe account where you can access all of your transactions, payout analytics, tax forms, and more! Stripe provides payment encryption and protection to ensure your banking details are kept safe.
What Creator safe features does Fanfix have?
Fanfix’s #1 priority is creating a safe community for both creators and fans. In addition to our standard platform features like Subscription Tiers, Direct Messages, Live Streaming & more - We also have creator safety features such as Creator Moderation, Payment Protection, and Watermarks to ensure you have control over your content.
How do I see my Subscribers?
You can see your fan memberships on the left hand section of your Fanfix Profile page under Community > Subscribers.
Can I refer friends to create on Fanfix?
Yes! We encourage creators to refer friends and fellow creators to join Fanfix – we would love to welcome more creators to the FanFix community. Fanfix offers a referral program for qualified creators. If you know someone who would be a great fit for our community, please share their information with our Creator Success team for review. As an invite-only platform, every application is carefully reviewed by our Partnerships team. This includes both referred creators and those who apply directly through our Creator Onboarding page. To be considered, applicants must include valid and active social media handles. Applications submitted without verified social profiles will not be reviewed. Fanfix is committed to building a high-quality, brand-safe creator community — and referrals from trusted creators help us maintain that standard.
Where can I download your App?
We are a web-based app using your internet browser like Safari, Chrome, etc. To add this as an “app” on your iPhone/Android home screen, log into your account on Fanfix.io on your browser & click the “Share” icon in the bottom middle of your screen. Then “Add to Homepage”.Native iOS app is coming soon.
What can I post on Fanfix?
Fanfix is a strictly safe-for-work (SFW) platform, designed for verified creators who want to share exclusive content in a brand-friendly environment. As long as your content follows our Fanfix Content Guidelines, you’re free to post a wide range of premium, members-only material — including: Behind-the-scenes content Exclusive photos and videos Early access drops Personal updates and life moments Q&As and fan interactions Creative projects and announcements Fanfix is built to help creators connect more deeply with their audience while maintaining a professional, safe-for-work space. We encourage you to be authentic and consistent — fans subscribe for exclusive access, genuine engagement, and content they can’t find anywhere else. If you’re ever unsure whether something fits within our guidelines, review our Content Policy or reach out to our support team for clarification.
What is FanFix and how does it work?
Fanfix is a subscription-based platform that helps creators monetize exclusive, members-only content in a safe-for-work, brand-friendly environment. With a community of over 15 million creators, entertainers, entrepreneurs, and fans, Fanfix empowers creators to turn their most loyal followers into paying subscribers. Fans join your page for a monthly subscription to access premium content you don’t share anywhere else. When you join Fanfix as a creator, you receive: Dedicated onboarding support Personalized launch guidance Ongoing creator success resources Access to a trusted, brand-safe ecosystem Fanfix is built for creators who want to build sustainable recurring income while maintaining strong relationships with their audience. Unlike ad-based platforms, Fanfix allows you to earn directly from your fans through subscriptions — giving you more control over your content and revenue. Top Fanfix creators earn over <b>$1 million monthly!</b>